PRM assistance
Our Reception and Information Desk, located in the lobby of the North Terminal, is open 7 days a week, from the first to the last ship.
We offer support tailored to elderly passengers and passengers with reduced mobility to ensure their comfort and safety throughout their journey.
This service requires a booking.
Tel: 33 (0)4.95.55.25.85
There is a dedicated area for you in the departure zone at the North Terminal; this is where you will be met. If you are unaccompanied and are unable to make your way to this meeting point.
A range of services are also being introduced along the passenger route:
- In the departure area, toilets for people with reduced mobility are available next to the information point; ;
- Free WIFI
- PRM assistance
- Defibrillator
Assistance from the pick-up point to boarding:
- Assistance with check-in and security procedures; ;
- Assistance on the way to the boarding gate; ;
- Assistance with boarding and disembarking; ;
- Assistance to the point where the journey continues (car park, bus, taxi, etc.); ;
- Help with going to the toilet.
Rights of passengers with disabilities or reduced mobility (PRM)
Free shuttle bus
The Port also has a vehicle for people with reduced mobility, which can be arranged on request at the Information Point.